Ticketing Policies
The Box Office:
Please consider using low-contact methods of payment. The box office phone order fee will be waived.
While cash will be accepted, we urge you to use credit or debit cards at the box office. You will be able to swipe your own card.
Current Box Office Hours:
Monday, Wednesday, Friday: 2:00 p.m.-6:00 p.m.
(Hours through Labor Day Weekend).
Ticket Policy:
Ticket Returns & Exchanges:
Additionally, if you have any symptoms prior to a performance, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss your refund options.
Discounts:
Inclement Weather:
On rare occasions, inclement weather can occur on the day of a Grand Oshkosh event. If the performers and necessary equipment arrive before, or in spite of, the inclement weather, they will perform as scheduled. Even if a ticket-holder is unable to attend due to the weather, no refunds will be given. Please contact the box office at 920-424-2350 or the house manager phone 920-203-0643.
Night-of a Performance:
Doors will open one-hour prior to a performance, and seating will begin a half-hour prior to a performance unless otherwise stated. The box office is also open at that time to help assist with any ticketing needs.
Special Needs:
The Grand is handicapped accessible for patrons who have hearing or mobility impairments. The Lounge is wheelchair accessible, but not the balcony or gallery seating. Please notify The Box Office about special needs when purchasing tickets.
Facilities for Patrons with Disabilities:
The main lobby, historic lobby, main floor and The Grand Lounge are completely accessible to all physically disabled patrons by means of an elevator and a wheelchair lift. The elevator is located in the hallway between the main lobby restrooms and the wheelchair lift is located in the main lobby near the women's restroom. Outside handicap entrance is located on the West side of building. All restrooms are handicapped- accessible.
Devices for the Hearing Impaired:
Assisted listening devices are available free of charge to hearing impaired patrons, at the box office. To use a headset, contact the house manager, the nearest usher before events or go directly to the box office. A major credit card, state ID or driver's license is all that is required for deposit.
The Grand is equipped with a TCoil Hearing Loop. To use this technology, switch your hearing aid to the "T" (Telecoil) setting.
Sign Language Interpreters:
American Sign Language Interpreters may be provided for Grand-presented events upon request. Please contact Gina Kundert, Front-of-House Manager, at This email address is being protected from spambots. You need JavaScript enabled to view it. to inquire about this service at least 2 weeks prior to the event you wish to attend.
Emergency Phone Number:
If you may require paging during a performance, the House Manager can be reached at 920-203-0643; please leave that number with who may need to contact you, along with your exact seat location (section, row and seat number). Messages will be delivered as soon as possible.
Photography, Recording and Electronic Devices:
With the exception of digital Grand programs on your mobile device, usage of distracting, noise-making devices are not allowed. This includes, but is not limited to, cameras, cellular phones, pagers, laser pointers and recording devices.
