Ticketing Policies
The Box Office:
Season Box Office Hours:
11:30 a.m.-5:00 p.m. | Monday through Friday
The Box Office is open one hour before each performance for walk-up purchases and will-call.
Ticket Policy:
Individual ticket prices are inclusive of tax, facility, and ticketing fees—some orders my incur additional processing fees. All programs, dates, times and prices are subject to change. Lost tickets can be reprinted 1 hour prior to show time. A per-tickets fee may apply.
Ticket Returns & Exchanges:
All sales are final unless a performance is canceled or postponed, with the following exceptions: Exchanges are allowed within a single performance, or within a performance run of the same event, providing that tickets are returned to the Box Office at least 24 hours prior to the initial event. These exchanges will incur a per-ticket charge. Please contact the Box Office for all requirements, exceptions and conditions for exchanges. Donors and package purchasers may exchange tickets from one Season event to another providing that tickets are returned to the Box Office at least 24 hours prior to the initial event, without incurring a fee. This benefit does not apply to Special Events or Non-Subscription Events.
Additionally, if you have any COVID-19 symptoms prior to a performance, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss your refund options.
Discounts:
Please mention any applicable discounts to the Box Office when purchasing tickets. Discounts may be available for Multi-show purchasers, Senior Citizens (aged 62+), Students, and Groups (10 or more). Applicable discounts vary per performance, are not valid for previously purchased tickets and cannot be combined. For more information please contact The Grand Oshkosh Box Office.
Inclement Weather:
On rare occasions, inclement weather can occur on the day of a Grand Oshkosh event. If the performers and necessary equipment arrive before, or in spite of, the inclement weather, they will perform as scheduled. Even if a ticket-holder is unable to attend due to the weather, no refunds will be given. For status updates on any performance, please call 920-267-7554.
Night-of a Performance:
Doors will open one-hour prior to a performance, and seating will begin a half-hour prior to a performance unless otherwise stated. The box office is also open 1 hour prior to help assist with any ticketing needs.
Special Needs:
The Grand is handicapped accessible for patrons with a hearing or mobility impairments. The Lounge is wheelchair accessible, but not the balcony or gallery seating. Please notify The Box Office about special needs when purchasing tickets.
Facilities for Patrons with Disabilities:
The main lobby, historic lobby, main floor and The Grand Lounge are completely accessible to all physically disabled patrons by means of an elevator and a wheelchair lift. The elevator is located in the hallway between the main lobby restrooms and the wheelchair lift is located in the main lobby near the women's restroom. Outside handicap entrance is located on the West side of building. All restrooms are handicapped- accessible.
Devices for the Hearing Impaired:
Assisted listening devices are available free of charge to hearing impaired patrons, at the box office. To use a headset, contact the house manager, the nearest usher before events or go directly to the box office. A major credit card, state ID or driver's license is all that is required for deposit.
The Grand is equipped with a TCoil Hearing Loop. To use this technology, switch your hearing aid to the "T" (Telecoil) setting.
Sign Language Interpreters:
American Sign Language Interpreters may be provided for Grand-presented events upon request. Please contact Kylie Montee, Patron Services Manager at This email address is being protected from spambots. You need JavaScript enabled to view it. to inquire about this service at least 2 weeks prior to the event you wish to attend.
Emergency Phone Number:
If you may require paging during a performance, the House Manager can be reached at 920-267-7554; please leave that number with who may need to contact you, along with your exact seat location (section, row and seat number). Messages will be delivered as soon as possible.
Photography, Recording and Electronic Devices:
With the exception of digital Grand programs on your mobile device, usage of distracting, noise-making devices are not allowed. This includes, but is not limited to, cameras, cellular phones, pagers, laser pointers and recording devices.
